Privacy Policy

SEMO (“we”, “us”) is a loyalty and rewards application for Shopify stores, operated by Omes. This policy explains what data the app processes on behalf of merchants who install it and the shoppers of those stores.

Information we process

To run a store’s loyalty program, we process:

• Merchant / store data: the store’s myshopify.com domain, installation state, program configuration, and Shopify access tokens used to call the Shopify APIs.
• Customer data (from Shopify webhooks and APIs): the Shopify customer identifier, order references and totals used to award points, points ledger and redemption history, tier status, and — only if a customer provides it — their birthday. Referral codes are generated per customer.

We do not collect or store payment card numbers, and we do not request customer passwords.

How we use it

• Award, adjust, expire, and redeem loyalty points.
• Apply tiers, referrals, birthday rewards, reviews, and challenges.
• Create discount codes in the merchant’s Shopify store through the Shopify Admin API when a customer redeems a reward.

We do not sell personal data or use it for advertising.

Data sharing

Data is processed on infrastructure we operate (Render) and is shared only with Shopify to deliver the service. We may share data with service providers strictly to operate the app (for example, Render for hosting and our PostgreSQL database, and Sentry for error monitoring, if configured), under appropriate agreements.

Data retention

We retain loyalty data while the app is installed. When a store uninstalls the app, its data is scheduled for deletion and removed within 30 days. We also honor Shopify’s mandatory compliance requests in near real time:

• customers/data_request — we make available the loyalty data we hold about a customer.
• customers/redact — we erase that customer’s loyalty data for the store.
• shop/redact — we erase all of the store’s data.

Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data. Shoppers should contact the store they purchased from; the store can trigger a data request or deletion through Shopify. Merchants and shoppers can also contact us at tech@omes.tn.

International transfers

Data may be processed in the European Union (our database is hosted in Render's Frankfurt region). Where required, we rely on appropriate safeguards for international transfers.

Changes

We may update this policy; material changes will be reflected by the “Last updated” date above.

Contact

Omes, Blücherstraße 33, 10961 Berlin, Germany. Email: tech@omes.tn. See also our Terms of Service and Data Deletion pages.